With the proliferation of social media, customer satisfaction has become a critical factor in every sales organization. To serve better, the organization needs to provide a personalized experience to every customer.
Allowing support teams to access customer information at all times, across devices so that they can serve the customers immediately.
Reducing the cost of customer care with a comprehensive knowledge base in customer portal. This allows for a high quality self-service base for customers.
Providing complete access to customer data which allows reps to cross-sell and up-sell and drive incremental revenue.