NetSuite Support and Service
Customer loyalty is only built by managing the relationship with the customer and providing a high level of service that your customers can always count on. With Sixred and NetSuite Service and Support you will be able to provide that high level of service in one web based product. Customers can open and check on the status of trouble tickets online and get answers to common questions. Your support team can see the full history of customer interactions and build an online knowledge base.
- Knowledge Base: Employees who develop solutions to common or complex problems can publish the solution to an online knowledge base available to customers, partners and other employees.
- Case Management and Escalation: Trouble tickets can be opened and managed through multiple channels. Service Level Agreements can be enforced through escalations.
- Support Time Tracking: Your employees can track both billable and non-billable time against cases giving you better insight into your business.
- Real Time Dashboards: Customize NetSuite to match your sales methodology.
To learn more schedule a demo, sign up for a free trial, or call us today at 877.249.3588
